Leading Impact: Strategy, Change & KPIs in Homeless Services
Learn how to strategically grow programs and systems in homeless services by combining vision with practical tools. This course covers the essentials of planning for growth, guiding teams through change, and using key performance indicators (KPIs) to measure success. You’ll explore how to scale programs without losing focus, align resources with community needs, and communicate results effectively. By the end, you’ll be prepared to lead growth that is both impactful and sustainable.
Growth in homeless services isn’t just about adding more beds or programs — it’s about scaling effectively, managing change, and tracking the right outcomes to prove impact. Leaders must be able to plan strategically, align resources, and adapt to shifting community needs while staying grounded in data and accountability.
This course equips leaders and managers with the tools to grow programs and systems with purpose. You’ll learn how to plan for long-term growth, guide teams through change, and use KPIs to measure and communicate success. With real-world case studies and practical exercises, you’ll walk away ready to lead growth that is sustainable, measurable, and meaningful.
What You’ll Learn
- How to plan for growth in programs and systems strategically
- Change management techniques to guide staff and partners through transitions
- Key performance indicators (KPIs) that matter in homeless services
- How to measure, track, and communicate growth and impact
- Balancing ambition with sustainability in scaling efforts
- Strategies for aligning staff, stakeholders, and resources with growth plans
