Outreach is often the first step in connecting unsheltered individuals to housing and services. But effective outreach isn’t just about offering resources — it’s about building trust, practicing consistency, and ensuring safety for both staff and clients. Without these elements, engagement efforts can fall flat, and opportunities for meaningful connection may be lost.

This course equips outreach workers with the tools and strategies to engage unsheltered clients effectively. You’ll learn how to build trust in challenging environments, apply safety protocols in the field, and maintain consistency that fosters long-term engagement. Through practical guidance and real-world scenarios, you’ll develop the confidence to approach outreach work with professionalism, empathy, and resilience.

What You’ll Learn

• Core principles of outreach engagement with unsheltered clients
• How to build trust through respect, transparency, and consistency
• Safety protocols and best practices for outreach staff in the field
• The importance of consistency in building lasting relationships
• Strategies for balancing boundaries with compassionate engagement
• Practical techniques for documenting interactions and maintaining follow-up