Working with individuals who have experienced trauma requires more than standard case management skills — it demands a trauma-informed approach that prioritizes safety, builds on strengths, and empowers clients to take an active role in their own progress. Without these practices, services risk retraumatizing clients or creating barriers to trust and engagement.

This course equips case managers with practical, trauma-informed strategies for client interactions. You’ll learn how to build safety into every contact, use strengths-based approaches to foster resilience, and empower clients to set and achieve their goals. Through real-world examples and practice scenarios, you’ll develop the tools to provide care that is compassionate, effective, and empowering.

What You’ll Learn

• Core principles of trauma-informed casework
• How to ensure safety in client interactions and service planning
• Strengths-based approaches that recognize and build on client resilience
• Empowerment practices that give clients control and voice in their care
• Strategies to balance compliance requirements with trauma-informed principles
• Practical methods for documentation that reflect a trauma-informed approach