Coordinated Entry (CE) is the “front door” to a community’s homelessness response — ensuring that clients are assessed fairly, prioritized by need, and connected to the right housing or services. But understanding how CE works in practice can feel overwhelming, with multiple models, workflows, and referral processes to navigate.

This course simplifies Coordinated Entry by walking you step-by-step through its models, workflows, and real-world challenges. You’ll learn not just how to complete your part in the process, but how CE creates a more transparent, equitable, and efficient system for the entire community.

What You’ll Learn

• The purpose of Coordinated Entry and why it matters
• Core principles: fairness, equity, transparency, and consistency
• Different CE models (single-point, multi-point, hybrid) and their benefits/challenges
• The CE workflow from access to assessment, prioritization, and referral
• How referrals work in practice and how to ensure follow-up
• Common CE challenges and practical solutions used in communities
• How CE drives better outcomes for clients and communities alike