Effective leadership in homeless services requires more than management skills — it calls for clarity of mission, intentional culture-building, and a commitment to accountability. Leaders set the tone for how agencies and systems serve their communities, and the best leaders create environments where both staff and clients can thrive.

This course introduces the foundational skills and values every leader in homeless services needs. You’ll explore how to define and communicate mission, shape organizational culture, and hold yourself and your team accountable for meaningful impact. By the end, you’ll understand not only what leaders do, but why it matters in the fight to end homelessness.

What You’ll Learn

• How to define and communicate a clear mission in homeless services
• The role of culture in shaping staff engagement and client outcomes
• Strategies for building a culture of transparency, respect, and collaboration
• Practical approaches to accountability at the individual, team, and system level
• How leadership drives impact across agencies and communities